Sounds Write

18 St Ives Close

STAFFORD

ST17 0HD

Tel:07788 634847

email:support@soundswrite.co.uk

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On the basis that with a second and subsequent orders you know what you’re purchasing ONLY if the books are received damaged, faulty, substandard or simply not as ordered will we offer book replacements or a full cash refund, including postage refund. In all such events let us know immediately (within a day or two of receiving the order) by phone or email and then simply return them suitably packaged. Providing you return the books within 23/25/30 (UK/EU/RoW) days of us having sent them to you we’ll refund you at the price you paid plus the amount you incurred in sending them back to us (sorry but refund on shipping costs does not apply to our RoW customers), or replace them with other books – the choice is yours.

Refunds for returns received outside this period or for books you’ve decided you no long want will be at our discretion and may be limited to book value only.

Second and subsequent orders

To refund you we obviously need to know your name, address (which must match our records) and your bank details (sort code and account) so please don’t forget to include these details with the book(s).