Sounds Write

18 St Ives Close

STAFFORD

ST17 0HD

Tel:01785 660963

email:support@soundswrite.co.uk

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First order undertaking

(Teahers* try for free)

*Regret having bought them?

No worries, here’s what to do

try them out, effectively for free.

try them out, effectively for free.

200% satisfaction else we’ve failed. Our growth has largely been by recommendation and our future depends on both new and repeat business from happy customers. In practice this means our customers must be 100% satisfied with our books and 100% happy with the service experienced in dealing with us.

We appreciate that many of you will be buying our books for the first time and cannot know if they’re right for your pupils (restricted - see below), or if they’ll meet our claims for being fun yet structured and have the children coming back for more. Well....

For your first order, if you’re not completely satisfied, we will refund you in accordance with the following chart. This offer is not time limited so don’t feel rushed to evaluate the books, just allow a couple of your pupils to take them at their own pace or as fast as you can move them on.

In this way you can buy our books, use them to the extent you want with a couple of your pupils, and if you’re unhappy with them for ANY reason we promise a FULL REFUND including postage. Note, if your first order is for more than just a couple of each of the books making up the series please satisfy yourself that the material and their style are right for your pupils before you start using them generally.

Naturally, if you receive books damaged, or in any way sub-standard, then a full refund or replacement (your choice to be stated at the time of their return) will be given providing the books are returned within fourteen days of them having been sent to you. We will also fully reimburse your postal costs in this event.

Please let us know by phone or email within a day or two of receiving the order that you will be returning one or more of the books because they have failed to meet your expectations.

ADVICE: To be sure of getting a refund on all of your first order please keep any books not being trialled protected from any possible damage or contamination.

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* This offer is restricted to those in the music teaching profession e.g. private music teachers, school teachers and peripatetic teachers, hence the emboldening of the word pupil. Note, evidence that you are a music teacher may be asked for.